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PRIVACY POLICY

Privacy Policy

Effective Date: 1st July, 2020

Quikbox Delivery Limited ("us", "we", or "our") operates the website and the Quikbox mobile application (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Definitions

• Service Service means the website and the Quikbox mobile application operated by Quikbox Delivery Limited
• Personal Data Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
• Usage Data Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Cookies Cookies are small pieces of data stored on your device (computer or mobile device).
• Data Controller Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information is, or is to be, processed.
For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

• Data Processors (or Service Providers) Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.

• Data Subject (or User) Data Subject is any living individual who is using our Service and is the subject of Personal Data.
• Vendor Vendor is an individual or business which is registered and authorized to offer for sale goods and services using our Service.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

• Personal Data While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  1. Email address
  2. Facebook ID
  3. Google ID
  4. First name and last name
  5. Phone number
  6. Date of birth
  7. Current Address
  8. Login name and password
  9. Payment or banking information (including related payment verification information)
  10. Government identification documents (including driver’s licence number and images)
  11. Profile Picture
  12. Cookies and Usage Data

We collect this data when you create or update your Quikbox account. We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
• Demographic Data Demographic data: We may collect demographic data about users, including through user surveys. In some countries, demographic data about users may be provided to us by third parties. • User content We may collect information that users submit when they contact Quikbox customer support, provide ratings for Vendors, or otherwise contact Quikbox on any of our social media platforms. This may include feedback, photographs or other recordings submitted by users. • Usage Data We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data").

This Usage Data may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
• Transaction Information We may collect transaction information related to the use of our services, including the type of services requested or provided, order details, pick-up information, date and time the service was provided, amount charged, and payment method. Additionally, in cases where a promotion may be running, if someone uses your promotion code, your name may be associated with that user. • Location Data We may use and store information about your location if you give us permission to do so (“Location Data”). This data may be collected from users when the app is running in the foreground (when the app is open and on-screen) or background (app is open but not on-screen) of their mobile device. We use this data to provide features of our Service, to improve and customise our Service. You can enable or disable location services when you use our Service at any time, through your device settings. • Tracking Cookies Data We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:

  1. Session Cookies. We use Session Cookies to operate our Service.
  2. Security Cookies. We use Security Cookies for security purposes.
Please refer to our Cookies Policy for further information. [CLICK HERE]

Use of Data

Quikbox Delivery Limited uses the collected data for various purposes:

  1. To provide and maintain our Service
  2. To notify you about changes to our Service
  3. To allow you to participate in interactive features of our Service when you choose to do so
  4. To provide customer support
  5. To gather analysis or valuable information so that we can improve our Service (research and development purposes)
  6. To monitor the usage of our Service
  7. To detect, prevent and address technical issues
  8. To enhance safety, security and integrity of our users
  9. For marketing purposes such as to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
  10. For non-marketing purposes.
  11. For legal purposes and requirements such as investigation or addressing claims or disputes relating to use of Quikbox’s services or as otherwise allowed by applicable law, or as requested by regulators, government entities and official inquiries.

Quikbox Delivery Limited may process your Personal Data because:

  1. We need to perform a contract with you
  2. You have given us permission to do so
  3. The processing is in our legitimate interests and it's not overridden by your rights
  4. For payment processing purposes
  5. Legal obligations

Retention of Data

Quikbox Delivery Limited will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Quikbox Delivery Limited will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Sharing of Data

We securely share your information with trusted partners in order to maintain the Service. Partners include vendors, companies, contractors and government agencies including:

  1. Crashlytics (to collect the crash reports only)
  2. Google Place and GoogleMaps
  3. Firebase (for Notifications and other services)
  4. WiPay and First Atlantic Commerce (payment gateway)

Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside the Republic of Trinidad and Tobago and choose to provide information to us, please note that we process all data in the Republic of Trinidad and Tobago.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Quikbox Delivery Limited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Business Transaction If Quikbox Delivery Limited is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy. Disclosure for Law Enforcement Under certain circumstances, Quikbox Delivery Limited may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). Legal Requirements Quikbox Delivery Limited may disclose your Personal Data in the good faith belief that such action is necessary to:
  1. To comply with a legal obligation
  2. To protect and defend the rights or property of Quikbox Delivery Limited
  3. To prevent or investigate possible wrongdoing in connection with the Service
  4. To protect the personal safety of users of the Service or the public
  5. To protect against legal liability

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service.
• Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: Google's Privacy Policy
• App Analytics App Analytics is an analytics service offered by Apple that allows app performance to be measured and app insights such as user engagement, marketing campaigns, and monetization for iOS apps to be obtained. Apple uses the data collected to process this information.

For more information on the privacy practices of Apple, please visit the Apple Privacy Terms web page: Apple's Privacy Policy

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:
• First Atlantic Commerce For more information on the privacy practices of First Atlantic Commerce, please visit the First Atlantic Commerce Privacy Terms web page:
First Atlantic Commerce's Privacy Policy
• WiPay Caribbean For more information on the privacy practices of WiPay Caribbean, please visit the WiPay Caribbean Privacy Terms web page: WiPay Caribbean's Privacy Policy

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Use of our Services in some regions will be understood as consent to the changes made to this Privacy Policy to the extent permitted by law.

Contact Us

If you have any questions about this Privacy Policy, please contact us:
  1. By email: [email protected]
  2. By visiting this page on our website: Contact Us
  3. By telephone: +1(868)366-QUIK
  4. By mail: 4 Rust Street, St. Clair, Port of Spain, Trinidad and Tobago.
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